Welcome to Refrigiwear Sale Shop! We’re dedicated to providing high-quality menswear with a focus on style, affordability, and customer satisfaction. Below, we’ve compiled answers to common questions to help you shop with confidence. If you need further assistance, don’t hesitate to contact our customer care team.
Product Questions
What types of products do you offer?
We specialize in premium casual menswear, including:
- Casual Button Down Shirts
- Chino Pants
- Coats & Jackets
- Jeans
- Sweaters
- Sweatshirts & Hoodies
Are your products high-quality?
Absolutely! Every item is carefully selected and processed by our Seattle-based team to ensure it meets our strict quality standards. We focus on durable materials and excellent craftsmanship to deliver pieces that last.
Do you have sales or discounts?
Yes, we often run promotions through our “Sale Shop.” Keep an eye on our website for updates on deals and special offers to get the best value on your favorite menswear.
Shipping and Delivery
Where do you ship to?
We ship globally to most countries. However, we currently cannot deliver to certain Asian countries and remote locations. To confirm if we deliver to your area, please contact our customer service before ordering.
How long does it take to process and ship my order?
Orders are processed within 1-2 business days from our Seattle location. After dispatch, shipping times vary:
- Standard Shipping: 10-15 business days via DHL or FedEx (cost: $12.95).
- Free Shipping: 15-25 business days via EMS (available for orders of $50 or more).
Can I track my order?
Yes! For Standard Shipping with DHL or FedEx, you can track your package every step of the way. Tracking details will be provided once your order is dispatched.
Is there a minimum order for free shipping?
Yes, free shipping via EMS is available for orders totaling $50 or more. It’s a great way to save while building your wardrobe essentials.
Payment Methods
What payment methods do you accept?
We offer secure and simple checkout with multiple options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard security measures to protect your data. All transactions are processed through trusted payment gateways.
Returns and Refunds
What is your return policy?
We stand behind our products with a satisfaction promise. If any item doesn’t meet your expectations, you can initiate a return within 15 days of the delivery date. Items must be in original condition. For details, please contact us at [email protected].
How do I start a return?
To initiate a return, email our customer care team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth experience.
Are there any items that cannot be returned?
All items are eligible for return within 15 days, provided they are unused and in original packaging. For specific cases, refer to our return policy or contact us.
Account and Customer Service
How can I contact customer service?
Our Seattle-based team is here to help! Reach us at [email protected] for any questions about delivery, products, or returns. We pride ourselves on providing a personal touch.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account might make future purchases faster and allow you to track orders easily.
What if I have issues with my order?
If you encounter any problems, such as missing items or delays, contact us immediately. We’ll work with our shipping partners to resolve issues promptly.
General Information
Where is Refrigiwear Sale Shop based?
We’re located at 3049 Elliot Avenue, Seattle, US 98105. Our team operates from this location to ensure careful processing of every order.
What makes your shop unique?
We combine Quality Style with Smart Prices, offering premium menswear that’s both affordable and durable. Our global reach and dedicated customer service make us a trusted choice for savvy shoppers.
Thank you for choosing Refrigiwear Sale Shop! We’re committed to making your shopping experience exceptional. If you have more questions, email us anytime.