Returns & Exchanges

Our Commitment to Your Satisfaction

At Refrigiwear Sale Shop, we’re committed to ensuring your complete satisfaction with our premium menswear. Just as we pay meticulous attention to the quality of our Casual Button Down Shirts, Chino Pants, Coats & Jackets, and other carefully curated pieces, we’ve designed a straightforward returns process that respects your time and investment in your style.

Return & Exchange Window

We gladly accept returns and exchanges for eligible items within 15 days of your receipt date. To qualify for a return or exchange, items must be in their original condition: unworn, unwashed, with all original tags attached, and in the original packaging.

The Return & Exchange Process

Return Request Form Template

To initiate your return or exchange, please email the following information to [email protected] with the subject line “Return Request – [Your Order Number]”:

Once we receive your form, our Seattle-based customer service team will respond within 1-2 business days with return instructions and shipping address.

Shipping Your Return

You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline & Method

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method
• Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement

Please note that shipping costs are non-refundable. If you received free shipping, the standard shipping fee ($12.95) will be deducted from your refund.

Exchanges

For exchanges of the same item in a different size or color, we’ll ship the replacement item once we receive your return. If the exchange item is of higher value, you’ll be charged the difference. If it’s of lower value, we’ll refund the difference.

Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund.