Our Commitment to You
At Refrigiwear Sale Shop, we understand that premium menswear is an investment in your personal style. Just as we meticulously craft our Casual Button Down Shirts, Chino Pants, Coats & Jackets, and other curated pieces, we’ve designed shipping and returns processes that respect your time and ensure your complete satisfaction.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery to most global destinations |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after shipment | Budget-friendly option for orders over $50 |
Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
Return Window
We gladly accept returns and exchanges for eligible items within 15 days of your receipt date.
Return Conditions
To qualify for a return or exchange, items must meet the following conditions:
- In original, unworn condition
- Unwashed and unaltered
- All original tags attached
- In original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Final sale items (clearly marked during purchase)
- Items without original tags or packaging
- Personalized or custom-made products
- Items that show signs of wear, damage, or alteration
The Return & Exchange Process
- Initiate Your Request
Contact us within 15 days of receiving your order by emailing [email protected] with the subject line “Return Request – [Your Order Number]”.
-
Complete Return Form
Include the following information in your email:
- Order Number
- Date of Purchase
- Full Name
- Email Address and Phone Number
- Items to Return/Exchange (including name, size, color)
- Reason for Return
- Requested Action (Refund or Exchange)
- Ship Your Items
Once you receive return instructions from our Seattle-based customer service team, package items securely and ship to:
Refrigiwear Sale Shop
3049 Elliot Avenue
Seattle, US 98105 - Receive Refund/Exchange
Processing begins once we receive and inspect your return.
Shipping Costs & Responsibility
You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing
Once your return is received and inspected, we will send you an email notification about the status of your refund.
| Stage | Timeline | Details |
|---|---|---|
| Processing Time | 3-5 business days | After we receive your return |
| Refund Method | Original payment method (Visa, MasterCard, JCB, PayPal) | |
| Bank Processing | 5-10 business days | Depending on your financial institution |
Important Note: Original shipping costs are non-refundable. If you received free shipping, the standard shipping fee ($12.95) will be deducted from your refund.
Exchanges
For exchanges of the same item in a different size or color:
- We’ll ship the replacement item once we receive your return
- If the exchange item is of higher value, you’ll be charged the difference
- If it’s of lower value, we’ll refund the difference
- Exchanges are subject to product availability
- If your requested exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund
Questions About Shipping or Returns?
Our Seattle-based customer service team is here to help with any questions about our shipping and returns policy.
Email: [email protected]
Response Time: 1-2 business days
We appreciate your trust in Refrigiwear Sale Shop and are committed to ensuring your satisfaction with our premium menswear collection.