Term and Conditions

Welcome to Refrigiwear Sale Shop! We’re delighted to have you visit our online store. These Terms and Conditions govern your use of our website and purchases of our premium menswear collection. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Website Usage and Intellectual Property

1.1 Access and Account

You’re welcome to browse our website without creating an account. However, to make purchases, you may need to provide accurate personal information. You’re responsible for maintaining the confidentiality of your account details and for all activities under your account.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product designs, is the property of Refrigiwear Sale Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Interfere with the proper functioning of the site
• Submit false or misleading information

2. Products and Services

2.1 Product Description

We take great care in presenting our premium menswear collection, which includes:

• Casual Button Down Shirts
• Chino Pants
• Coats & Jackets
• Jeans
• Sweaters
• Sweatshirts & Hoodies

We strive to accurately represent our products through images and descriptions. However, slight variations in color or texture may occur due to monitor settings and manufacturing processes.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you promptly and provide a full refund for that item.

2.3 Service Area

We ship worldwide with the exception of some Asian countries and remote locations. If you’re unsure whether we deliver to your area, please contact our customer service team before placing your order.

3. Orders and Payment

3.1 Order Process

Placing an item in your cart doesn’t reserve it. An order is confirmed only when we send you an order confirmation email. We reserve the right to cancel any order before shipment for reasons including but not limited to:

• Pricing errors
• Product unavailability
• Suspected fraudulent activity
• Restrictions in your delivery area

3.2 Pricing

All prices are listed in US dollars. While we strive for accuracy, pricing errors may occasionally occur. If we discover an error in the price of an item you’ve ordered, we’ll inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your card will be charged when you complete your purchase.

3.4 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order has shipped.

4. Shipping and Delivery

4.1 Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping: Carrier DHL or FedEx, cost $12.95, delivery within 10-15 business days after shipment
• Free Shipping: Carrier EMS, free on orders over $50, delivery within 15-25 business days after shipment

4.2 Delivery Responsibilities

Once we hand your package to the shipping carrier, responsibility for the shipment transfers to you. Any issues with delivery should be directed to the carrier using the tracking information provided.

4.3 Customs and Import Duties

For international orders, you are responsible for any customs duties, taxes, or import fees that may apply in your country. These are not included in our product or shipping prices.

4.4 Delivery Issues

If your order appears lost or significantly delayed according to the tracking information, please contact us within 30 days of the shipping date. We’ll work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Window

We gladly accept returns and exchanges for eligible items within 15 days of your receipt date.

5.2 Return Conditions

To qualify for a return or exchange, items must meet the following conditions:

• In original, unworn condition
• Unwashed and unaltered
• All original tags attached
• In original packaging

5.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Final sale items (clearly marked during purchase)
• Items without original tags or packaging
• Personalized or custom-made products
• Items that show signs of wear, damage, or alteration

5.4 Return Process

To initiate a return or exchange:

1. Contact us within 15 days of receiving your order by emailing [email protected] with the subject line “Return Request – [Your Order Number]”
2. Include the required information in your email (order number, date of purchase, full name, contact information, items to return/exchange, reason for return, and requested action)
3. Wait for return instructions from our customer service team
4. Package items securely and ship to the provided address

5.5 Return Shipping Costs

You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5.6 Refund Processing

Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please note:

• Original shipping costs are non-refundable
• If you received free shipping, the standard shipping fee ($12.95) will be deducted from your refund
• Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

5.7 Exchanges

For exchanges of the same item in a different size or color:

• We’ll ship the replacement item once we receive your return
• If the exchange item is of higher value, you’ll be charged the difference
• If it’s of lower value, we’ll refund the difference
• Exchanges are subject to product availability
• If your requested exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund

6. User Responsibilities

6.1 Accurate Information

You are responsible for providing accurate and complete information when creating an account and placing orders, including your shipping address and payment details.

6.2 Compliance with Laws

You agree to comply with all applicable laws and regulations when using our website and purchasing our products.

6.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6.4 Prohibited Uses

You agree not to use our website for any illegal or unauthorized purpose, including but not limited to fraud, money laundering, or violating intellectual property rights.

7. Limitation of Liability

To the fullest extent permitted by law, Refrigiwear Sale Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to your use of the website or purchase of products shall not exceed the total amount you paid for the products in question.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Washington, USA. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Seattle, Washington.

11. Contact Information